Assistant Executive Director

Independent Living Manager

Job Description

From $95,000 a year | Full-time

Opus East Memphis offers quality Independent Living, Assisted Living and Memory Care in Memphis, TN. We honor individuality and celebrate each person’s unique life through deep connections with our residents and families. We create delightful surprises and meaningful moments within a safe and caring community.

Job Summary/Position Overview:

The Assistant Executive Director is responsible for assisting the Executive Director with the day-to-day operations of the Community and is involved in the planning, implementation and evaluation of all aspects of community life. Further assisting in the development and retention of an outstanding team of Department Heads is a top priority, as is maintaining a high level of customer and staff satisfaction and a safe environment for residents and staff. The Assistant Executive Director complies with all local, state and federal regulations.

Success in this role is measured by:

• Meeting or exceeding budgeted financial results through effective sales efforts and expense control
•  High degree of resident, family, and employee satisfaction and engagement
•  Excellent outcomes in resident and employee safety and state regulatory surveys

Key Duties and Responsibilities

• Assist the Executive Director in oversight and support of departmental activities
• Work with sales partners to achieve sales and revenue goals via market planning, business development, lead generation and inquiry/waitlist/reservation management
• Assist with the development, implementation and management of operational budget in collaboration with support team members
•  Implement successful strategies for expense control and monitor success
• Understand the community’s regulatory requirements and maintain compliance with local, state and federal standards
• Participate actively in all safety and quality-focused evaluation programs
• Assist with regular physical plant reviews and make recommendations for all aspects of building construction and preventative maintenance
• Ensure that the community’s first impression remain a priority
• Maintain excellent communication with residents, families, and staff
• Ensure that the Arbor Service Way is fully in place and that the community’s culture attracts and supports excellent employees
• Maintains and nurtures effective working relationships

The Arbor Company, based in Atlanta, GA, manages more than 40 senior living communities in eleven states with more in the pipeline. In business for over 30 years, we have established a national reputation as a leader in senior care—independent living, assisted living, and memory care. We are a fast-paced and growing company that thrives on a culture of deep mutual respect and accountability. The tenure of our executive team, including community-based leaders, is exceptional. We are dedicated to the seniors we serve, their families, and to each other. Our culture is unparalleled and a terrific fit for self-motivated, creative, and dedicated leaders with a passion for senior care.

Are you looking for a leadership position at a fast-paced and growing company that thrives on a culture of deep mutual respect and accountability?

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