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Memory Care Director

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Memory Care Program Director

Working in memory care requires strength, passion, spirit, and a lot of knowledge. The best memory and dementia care specialists understand the challenges of memory care and continue to honor and celebrate each unique life they care for.

Memory Care Directors at The Arbor Company are members of our leadership team and are part of a unique system that includes our one-of-a-kind Bridges program designed specifically for those in the early stages of dementia.

We offer a unique experience for residents, and we have a distinctive experience for our team members as well. We call it The Arbor Way.

Memory Care Director Job Description

At The Arbor Company, we work diligently to engage and enrich the lives of our residents — their health and their spirit. As a Memory Care Director, you’ll ensure we meet that purpose.

Success in this role is measured by:

  • Delivery of competent and compassionate care to all residents

  • Excellent clinical outcomes evidenced by quality assurance data, resident retention, and customer satisfaction

  • Alignment with Arbor Way standards for programming, dining, and the environment

  • Consistently meeting or exceeding Arbor Way standards for resident care, communication, and people

  • Excellent outcomes in resident and employee safety and state regulatory surveys Excellent staff retention
Arbor senior smiling at a memory care director as they stand outside
Close-up of a caregiver and resident holding hands
Key Duties and Responsibilities:
  • Ensure consistent assessment, service planning, and delivery of care and services at the appropriate level for each resident
  • Maintain Arbor Company systems for implementing, monitoring, and measuring quality assurance and compliance with resident care and risk management programs
  • Oversee and ensure excellence in the delivery and management of medications
  • Build and support a high-performing team of care partners and nurses through effective hiring, training, and coaching
  • Provide excellent care delivery approaches for residents with cognitive impairments including using skills learned in Arbor’s cognitive care training program
  • Ensure resident records are maintained according to Arbor and state regulatory standards
  • Provide initial and ongoing training for all care department staff and other department staff as needed
  • Participate in the recruitment, retention, and discharge decisions for all residents
  • Ensure that the Arbor Way is fully in place and that the community’s culture attracts and supports excellent employees
  • Maintain excellent communication and a collaborative and open relationship with corporate partners
Memory care director hugs a senior resident
  • Conduct care plan meetings with family members and third-party providers as needed
  • Implement successful strategies for labor expense control
  • Develop monthly staffing schedules according to the department budget
  • Participate actively in all safety and quality-focused evaluation programs
  • Maintain excellent communication with families and manage concerns as needed respecting privacy and HIPAA laws
  • Partner with Dining Director to oversee the resident dining experience and ensure that Dining with Dignity® is in place
  • In collaboration with the Memory Care Engagement Coordinator, ensure that the engagement programming flows throughout the day and is appropriate for the residents living in the Memory Care Neighborhood
  • Manage the physical environment in the Memory Care Neighborhood to ensure cleanliness, appropriate noise levels, and an atmosphere that supports the residents living there
  • After-hours availability for emergency calls; rotating manager on duty obligations during scheduled weekends
  • Other, related duties as assigned
Qualifications
  • Active RN or LPN license in applicable state

  • At least two years of experience in resident care management

  • Experience working with seniors living with dementia-related diseases

  • A desire to interact and engage with residents with cognitive impairment above delivering basic care

  • Proficiency in computer systems, particularly Outlook, Excel, and Word, experience using a CRM system preferred

  • Strong critical thinking and analytical skills

  • Experience supervising and scheduling front-line staff

  • Ability to take calls and work a flexible schedule as needed

  • Valid driver’s license and safe driving record

  • Compliance with Arbor community-wide job requirements

Are you looking for a leadership position at a fast-paced and growing company that thrives on a culture of deep mutual respect and accountability?

View Our Hiring Process
Family member handing a baby to a happy resident

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Director of Memory Care FAQ

How do you describe your company culture?

Team members are seen, respected, engaged, and recognized. Our residents are the center of our universe, but our team members are the stars.

What types of benefits do you offer?

We have a very robust benefits package such as medical, dental, and vision insurance, 401(k) with employer matching, and almost everything you can imagine. But wait, that’s not all!

We offer multiple programs to facilitate connections between team members as well as reward and recognition programs. We also invest in career development, such as leadership and professional training, tuition reimbursement, and student loan repayment assistance.  

Do you offer senior living leadership development resources?

Yes, leadership team members have access to the full Franklin Covey database.

Collage of Arbor Company Employees

Your Purpose at The Arbor Company

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