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Resident Care Director

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Arbor Director of Resident Care

You’ve invested in your career — you paid for a nursing degree, you’re taking on more and more responsibilities, and you’ve cared for seniors with a range of abilities. You know it’s worth it; you haven’t stopped honoring and celebrating each unique life you care for.

Now you want something different.

Are you ready to work in a collaborative environment where team members are heard, valued, and recognized for their contributions? At The Arbor Company, we offer a unique experience for our residents, and we match it with a unique experience for the leadership team as well. We call it The Arbor Way.

Director of Resident Care Job Description

Our purpose at The Arbor Company is to engage and enrich the health and spirit of our residents. As a Director of Resident Care, you will ensure we meet that purpose.

Success in this role is measured by:

  • Ensuring the delivery of competent and compassionate care to all residents

  • Excellent clinical outcomes evidenced by quality assurance data, resident retention, and customer satisfaction

  • Excellent staff retention

  • Consistently meeting or exceeding Arbor Way standards for resident care, communication, and people

  • Excellent outcomes in resident and employee safety and state regulatory surveys

  • Excellent communication and a collaborative relationship with the Executive Director, other department heads, and corporate partners
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Key Duties and Responsibilities:
  • Ensure consistent assessment, service planning, and delivery of care and services at the appropriate level for each resident

  • Maintain Arbor Company systems for implementing, monitoring, and measuring quality assurance and compliance with resident care and risk management programs

  • Oversee and ensure excellence in the delivery and management of medications

  • Build and support a high-performing team of care partners and nurses through effective hiring, training, and coaching

  • Provide excellent care delivery approaches for residents with cognitive impairments

  • Ensure resident records are maintained according to Arbor and state regulatory standards

  • Provide initial and ongoing training for all care department staff and other department staff as needed

  • Participate in the recruitment, retention, and discharge decisions for all residents

  • Conduct care plan meetings with family members and third-party providers as needed

  • Implement successful strategies for labor expense control
  • Assume Executive Director responsibilities when the Executive Director is absent from the community
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  • Develop monthly staffing schedules according to your department's budget

  • Participate actively in all safety and quality-focused evaluation programs

  • Maintain excellent communication with families and manage concerns as needed respecting privacy and HIPAA laws

  • Ensure that The Arbor Way is fully in place and that the community’s culture attracts and supports excellent employees

  • Maintain excellent communication and a collaborative and open relationship with corporate partners

  • Maintain accurate records for use in the supervision and control of staff and supplies

  • Conduct yearly performance appraisals and regular involvement in decisions regarding employee hiring, firing, advancement and promotion, and setting rates of pay and hours of work

  • Handle departmental employees’ complaints and grievances and direct their work

  • Timely handle scheduling and maintain expense control in compliance with the budget

  • After-hours availability for emergency calls; rotating manager on duty obligations during scheduled weekends
  • Other related duties as assigned
Qualifications
  • Active RN or LPN license in applicable state

  • Bachelor’s degree preferred

  • At least three years experience in resident care management

  • Experience supervising and scheduling front-line staff

  • Proficiency in computer systems, particularly Outlook, Excel, and Word, experience using a CRM system preferred

  • Experience with budget management

  • Strong critical thinking and analytical skills

  • Experience with QA/QI programs

  • Ability to take calls and work a flexible schedule as needed

  • Ability to travel once per quarter overnight
  • Valid driver’s license and safe driving record
  • Compliance with Arbor community-wide job requirements

Are you seeking a leadership position at a fast-paced and growing company that thrives on a culture of deep mutual respect and accountability?

View Our Hiring Process
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Meet an Arbor Resident Care Director

Latresh Walker did her own research when she was recruited by The Arbor Company, and recognized the difference in corporate philosophy. Today, she experiences The Arbor Way firsthand, appreciating robust benefits, a culture of caring, and an emphasis on career development. Take a look at what Latresh herself says is “her calling.”

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Resident Care Director FAQ

How do you describe your company culture?

Team members are seen, respected, engaged, and recognized. Residents are the center of our universe, but our team members are the stars.

What types of benefits do you offer?

We have a very robust benefits package such as medical, dental, and vision insurance, 401(k) with employer matching, and almost everything you can imagine. But wait, that’s not all!

We offer multiple programs to facilitate connections between team members as well as reward and recognition programs. We also invest in career development, such as leadership and professional training, tuition reimbursement, and student loan repayment assistance.  

Do you offer senior living leadership development resources?

Yes, leadership team members have access to the full Franklin Covey database.

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